Experienced virtual co-host
Experienced care for the complicated world of short-stay hosting.
Short-stay hosting looks simple from the outside and becomes a full-time job the moment you start — platforms, prices, cleaners, guests messaging at 3 AM, a hundred small decisions every week. BNBUP gives you one dedicated specialist who has lived all of it and quietly navigates it for you, so you can stay the owner — calm, in control, free.
- 24/7 guest messaging
- One dedicated specialist
- Cancel anytime
Built for hosts who want their time back
- 24/7 Coverage across every channel
- < 5 min Average first reply to guests
- 1:1 Your own specialist, not a call-centre queue
- 15+ Platforms & tools we operate in
One subscription, the entire operation
Everything a professional co-host does — without hiring, training or managing anyone.
24/7 guest messaging
We answer every message on Airbnb, Booking, Vrbo, Expedia and WhatsApp — in the guest's language, within minutes, day or night.
Issue & problem resolution
Lost keys, broken boiler, noisy neighbours, unhappy guest? We triage, dispatch your trusted contacts and keep the guest calm.
Dynamic pricing strategy
Weekly price reviews, event-based surges, low-season fill strategy and minimum-night tuning to maximise revenue.
Photography organisation
We book vetted local photographers, brief them on your property and handle the shoot end-to-end.
Listing optimisation
Titles, descriptions, amenities, SEO keywords and review response — refreshed continuously so your listing ranks.
Review management
We respond to every review, chase missing ones and help resolve disputes with platforms.
Cleaner & maintenance coordination
We talk to your existing cleaning team and handymen — schedules, turnovers, restock lists — so you don't have to.
Monthly performance report
A clear report each month: occupancy, ADR, RevPAR, guest sentiment and what we are tuning next.
How it works
From signup to a fully managed operation in about a week.
-
01
Onboarding call
A 30-minute call to learn your property, house rules, vendor contacts and guest tone. We build your ops playbook.
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02
Meet your specialist
You are matched with one dedicated specialist who works your local daytime hours. A vetted backup covers nights and days off.
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03
We become your helper
We read through your past guest conversations, audit every process you have today and quietly make each one better — sharper canned replies, cleaner handoffs to cleaners and vendors, a smoother guest journey. The friction we find gets fixed before the next booking lands.
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04
Stay the owner
You get a weekly digest and a monthly performance report. Anything you want to approve, you approve. Everything else — handled.
Simple, per-listing pricing
One flat monthly fee per active listing. No setup fees. No commissions on your revenue. Cancel anytime.
€99
/ listing / month
EUR · VAT billed where applicable
Every plan includes
- 24/7 multi-channel guest messaging
- One dedicated specialist + vetted backup
- Dynamic pricing & listing optimisation
- Issue resolution & vendor coordination
- Photography organisation
- Review handling & dispute support
- Monthly performance report
Discounts from the 5th listing and for management companies — talk to us.
For management companies
Scale without hiring. Outsource your overnight & weekend desk to us.
If you run an Airbnb management company and need capacity — for overflow, overnight, multi-language or full white-label operations — BNBUP is your operational back-office.
Request a partnership call- White-label messaging in your brand voice and SLAs
- Multi-language coverage (EN, FR, ES, SV, FI and growing)
- Overnight, weekend and vacation coverage
- Per-listing or per-ticket commercial models
- Shared Slack / Teams channel with your dispatch team
- Monthly QA reports and blind-review samples
Frequently asked questions
Everything hosts ask us before signing up.
Will I actually get one specific person, or a shared team?
You get one main specialist who knows your property and is assigned to you during your local daytime. A fully briefed, vetted backup covers nights, weekends and holidays so coverage is 24/7 — but there is always a human who knows your listing by heart.
Which platforms and tools do you support?
Airbnb, Booking.com, Vrbo, Expedia, Direct bookings, WhatsApp, SMS and email. On the back-office side we operate with Hostaway, Guesty, Hospitable, Smoobu, PriceLabs, Beyond, Wheelhouse and most common PMS / channel managers.
How fast do you reply to guests?
Our target is under 5 minutes for the first reply, 24/7. Urgent issues (lockouts, broken utilities, safety) are escalated immediately through your local vendor list.
Do you handle cleaning and maintenance directly?
We coordinate them — we talk to your existing cleaners and handymen on your behalf, schedule turnovers and track restock. If you don't have vendors yet, we help you source and onboard them.
What about pricing? Will you change my rates without asking?
Never without alignment. On onboarding we agree on a pricing strategy (floor, ceiling, min-night rules). Inside those rails we run dynamic pricing weekly. Any rule change is proposed to you first.
Is there a commission on my bookings?
No. Pricing is a flat monthly fee per listing — €99 in the EU, $129 elsewhere. Your revenue is yours. We never take a cut of bookings.
How long is the contract?
Month to month. Cancel with 14 days' notice, no questions asked. We want to keep you because the service works, not because of a contract.
Is my data and access safe?
Yes. We use platform-native co-host access where available, unique credentials for each staff member, 2FA everywhere, and we sign a confidentiality agreement on day one. We never share your vendor contacts outside your account.
Can you cover multiple languages for my guests?
Yes. Today we reply natively in English, French, Spanish, Swedish and Finnish, and can handle guest conversations in 20+ more languages via trained translation workflows.
What does onboarding look like?
A 30-minute intake call, a short document with your house rules and vendor contacts, and a 48-hour shadowing window where we observe before replying. You are live with BNBUP typically within 3 to 7 days.